Shipping & Returns

The cost of shipping will be calculated at checkout once the shipping option and destination have been chosen. We offer the below delivery options: 

If you select a tracked method of shipping, once your item is despatched, you will receive an email with all your tracking information and the steps to track your order.

SHIPPING CHART:

International Orders Shipping:
(All Counties excluding Australia): 

SHIPPING METHOD TRACKING DELIVERY TIME
STANDARD AIR MAIL Non-Tracked 7-21
Business Days

FREE SHIPPING
(ORDERS OVER $150AUD)

Non-Tracked

7-21
Business Days

EXPRESS POST Tracked 2-7
Business Days

 

 National Orders Shipping:

AUSTRALIA

(Toll DX EXPRESS cannot deliver to PO BOX Addresses, only Residential or Commercial.) 

SHIPPING METHOD

TRACKING DELIVERY TIME
Express Tracked 1-3
Business Days

 

Please note that all shipping methods as listed above are an estimated time of delivery* in saying that,  we are not responsible for any delays experienced by the couriers when delivering your Parcel. The shipping aspect of your order is a seperate service from Doyoueven and we reserve the right to not issue a refund on orders if packages are experiencing delays.

We are not liable for any losses incurred during any Natural disasters (inclusive of, but not limited to Floods, Fires, Tornados),  Terrorist attacks or Threats of Terrorism, Customs service strikes/ Postal Service Strikes, Civil Conflict, Riots, Invasions or Occupancy, Extreme Weather Conditions,  or Failure of telecommunication Networks.

 

Our Refunds & Returns Policy

You can return your item to us and place a new order to receive the item of your choice.

Once your return items are received back at our facility, we can issue you a credit note for the item to repurchase the correct item. Items can only be returned within 14 days.

Please note, that if the item has been , used in any way, your item cannot be replaced due to industry standards on Health and Hygiene.

Please return your item(s) to us following the method below: 

Before sending your items back, please contact us to notify us of your intent to return your items with your Full name, Order ID number, and the details of all the product(s) you wish to return and why. Our customer service team will then be able to provide you with the returns address and any other details that will assist you in the steps you need to process a return. To get in-touch with our customer service team, please email us at contact@resinatevapes.com

REFUNDS: Please note, we do not issue refunds on non-faulty items, only in-store credit, which is issued once your return item is received back at our facility. 

 

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